Customer Delight

General 10

• Difference between Pet Monitor 4G and Pet Monitor 4G Lite
• Can I use my own cellular account for subscription
• Pet Monitor rigid enough to sustain falls
• Can I cancel my subscription at any time
• Pet Monitor battery operated

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Installation – Setup 3

• How to register the monitor using Waggle Pet App?
• How to get started with Waggle Pet App?
• Failed : User Activation

Billing & Subscription 3

• How do I reactivate my subscription?
• I just paid for the subscription when will my Pet Monitor start working
• Can I upgrade my plan from Quarterly plan to Half Yearly/Yearly plan?

Support 1

• Contact Support

Registration 5

• Failed : User Activation
• New Customer - Device already registered
• Replacement registration
• Upgrade registration
• Failed registration - External QRC

Subscription 1

• Stop Subscription

Pre sales query 10

• Can I use my Cellular/Verizon/AT&T service for the pet monitor?
• Does the device work in locations where there is no network coverage?
• Does the Pet monitor have an ON/OFF button?
• Does the Waggle pet monitor function in both Canada and the USA?
• Does the Waggle Pet Monitor provide real-time temperature updates to the app?

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Order Related 9

• Address Change
• Cancel order
• Flexport Alert: Please Update the address for SHOPIFY order 33XXXXDELIVERRSPLIT63XXXX351XXX
• How do I go about ordering the extra wall mounting bracket/charger/and stickers?
• How to edit the added items in the Cart?

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Registration Related 1

• How to register a new device