If the customer either forgot to apply a coupon code during the order placement or used a 50% coupon but later obtained a 55% coupon, we will initiate a partial refund.
Steps to be followed :
-Kindly inquire with the customer about the coupon code they missed using.
-Verify with the billing team if the coupon is valid.
-If it is indeed valid, select the canned response 'Waggle Partial Refund - Escalation' and move the ticket to L3.
-Notify the customer that the refund process will commence shortly.