Tracking Related - Delay/No tracking number : Customer Delight

Tracking Related - Delay/No tracking number Print

Modified on: Thu, 21 Sep, 2023 at 4:22 PM

To assist a customer reporting a shipment delay, please adhere to the following procedure:

*Log in to Shopify.

*Enter the Order number.

*If a tracking number is provided, verify the tracking details with the relevant shipping carrier (e.g., UPS, USPS).

*If there is any tracking history indicating progress, promptly inform the customer about the estimated delivery date.

*If no progress is evident in the tracking history, please escalate the issue to L5 by posting a message within the "Shipment - Waggle" group on Slack.

* If there is no tracking number, please escalate the issue to L5 by posting a message within the "Shipment - Waggle" group on Slack and inform the cx we will provide an update within 24 hours.

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Tracking Related - Delay/No tracking number Print

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