Customers have the option to return the device within 21 days from the delivery date, even if the package has been opened. It's important to be aware that there will be a $10 restocking fee deducted, and the remaining amount will be credited back to the customer. Additionally, customers are responsible for covering the shipping charges associated with the return.
In cases where a customer insists on a full refund or requests a return label, further approvals from team leads will be necessary.